A note from our CEO Ray Coyne

Published on Monday, June 08, 2020

Hi everyone,

Over the course of this public health crisis, we have seen many facets of normal life change beyond recognition.  At Dublin Bus, like companies across the country, our business has faced and adapted to the many significant changes and challenges because of Covid-19:
Full operation every day of PSO services as planned by authorities
Customer demand dropped by 90% but has recovered to a 75% drop
Nitelink & commercial services remain suspended
Planned enhancements to service capacity from Monday 8 June

Covid-19 has placed extraordinary financial and logistical challenges in front of Dublin Bus, and while challenges remain, we are, thanks to hard work of employees and support of customers, starting to slowly recover.  Our all day, enhanced cleaning regime is helping rebuild customer confidence in our services. Customer numbers have risen steadily over the last two weeks.  This gradual recovery is aligned with the Government’s phased reopening of the country.  On Friday the Government gave formal approval for business and society to enter Phase 2 of this roadmap.  From today more business will open meaning we will likely see a further increase in demand as more people need to make essential journeys to and from work.  

Many returning customers have not travelled on Dublin Bus since early March.  This was a world without social distancing and limited capacity. Many people are still not accustomed to a near empty double decker bus passing the stop because it is “full” with 17 on board. It is likely we will have to leave many customers behind at bus stops to manage social distancing on board. It will be hard, but for public safety it must be done. It will be different for many people returning to Dublin Bus but we are all working to ensure the best possible customer experience. You can find full update on Dublin Bus Phase 2 services here.

Responsible businesses are the backbone of a moral economy and vital to a good society. That’s why I was delighted to see Dublin Bus partner with Creatives Against Covid19 on the “Have HeART” campaign. The goal of the campaign is to inspire people to “Have HeART” by purchasing an original art print from the Creatives Against Covid19 online store here.

The proceeds from every purchase will be donated equally between ISPCC Childline and Women’s Aid, helping vulnerable women and children affected by the current pandemic. I am delighted that supporters of the campaign will now be able to spot some of their favourite artwork on the 50 sightline and 50 t-side bus ads as well as on a full bus wrap on Route 46a. This initiative is a great example of how people have pulled together during this challenging time to not only create inspiring messages of hope, but also to support some of the most vulnerable people in our society who have been made more vulnerable by this pandemic.  

Stay safe, healthy and well,

Ray

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