A note from our CEO Ray Coyne

Published on Friday, September 18, 2020

Hi all,

As you will have seen, Government and NPHET have moved Dublin to Level 3 of the Plan for Living with Covid-19. While this is obviously a worrying time for many, our priority must be to maintain a safe and reliable service for those using our services and our employees.

How does this apply to public transport?

While capacity remains at 50% of our normal capacity, public transport is now for essential workers and should only be used for essential journeys. Face coverings remain mandatory. Thanks to our customers and employees , compliance with face coverings has been extremely good, but it is now more important than ever that we continue to foster and reinforce a culture of safety.

What are we doing to keep you safe?

Since the start of the pandemic, our number one priority has been the safety of our employees and our customers. We have introduced a number of safety measures which remain in place today. These include:

  • on-board public health announcements 
  • enhanced cleaning at terminus points and of drivers' cabs and touch points 
  • on-board social distancing stickers  
  • introduction of contact tracing log books across all locations 
  • hand sanitiser across all locations

All of these measures are aimed at protecting customers, employees, and the wider community.

Here to support you

The spread of COVID-19 is a new and challenging event.  Some people might find it more worrying than others. We are as company aware that the pandemic can affect people mentally as well as physical. Our mental wellbeing is so important, we must all take the time to look after it.  This is why earlier this year we launched DBWellbeing which is our new interactive website, to provide our employees with support, education and information on a wide range of topics to help their overall health and wellbeing. The resources available cover mental health, physical health, nutrition, lifestyle, social health, and work. These are all parts of a healthy and balanced life, which is why it’s important to remember that work is important but it is just one element of a balanced a healthy lives. Please make sure you take time to switch off, rest and relax. And remember, help and resources are there should you need them.

Playing our part

Providing a public transport service through the biggest public crisis to hit this country in over 100 years has not been easy for any of us. As we move into Level 3, I know we will continue to play our part in the national response to COVID-19. 

I appreciate these are uncertain and unsettling times. I do not take your hard work for granted. COVID-19 has meant we will have to adapt and change how we do business. We will continue to adapt and provide a service for those who need it most.


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