Strong performance record for Dublin Bus leads to Direct Award Contract 2019 - 2024

Published on Tuesday, October 02, 2018

Today, the National Transport Authority (NTA) announced their intention to enter into a further direct award contract with Dublin Bus in 2019 for the provision of bus services in the Dublin metropolitan region from 2019 to 2024. This includes all services currently operated by Dublin Bus, except those previously tendered in 2017.

The National Transport Authority will commence a public consultation process on this matter and Dublin Bus looks forward to the final decision in November.

Dublin Bus CEO, Ray Coyne, welcomed the announcement; “We will now carefully consider this proposal but we believe it reflects the success Dublin Bus has delivered and means we would continue to operate all Public Service Obligation routes in Dublin for the next five years, excluding those previously tendered in 2017”.  

While the NTA report notes in particular that Dublin Bus has achieved a very high level of customer satisfaction, we are committed to continuing to find new ways to improve our services and ensure we are offering a sustainable service for our growing number of customers. In 2017, we carried 139 million customers and this trend is continuing during 2018 with numbers projected to increase to over 145 million customers by the end of the year. 

Customers can also get updates on Facebook, follow us on Twitter @dublinbusnews or call our customer service line on (01) 8734222, lines open from 08:30 - 18:00hrs  (Monday to Saturday excluding bank holidays). 

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