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A note from our CEO Ray Coyne

Hi everyone, 

Since the Government announcement on capacity changes, we’ve had a busy few weeks preparing and adapting to the changes needed by July 19th. But that’s the great thing about Dublin Bus (and bus services in general) – we’re agile and can react quickly to new circumstances. 

We all know that high-quality, safe public transport is a key element of societal reopening. This is why, with customer demand increasing across the capital, Dublin Bus and all public transport operators are making a change to capacity on our services. 

This means from Monday 19 July, capacity on all Dublin Bus services will increase from 50% to 75%. While the move to 75% is very positive news, it also means many more people returning for the first time to a very different bus service than before. Customers will notice that some of the seat signage has – in accordance with Government and HSE guidelines - been removed to facilitate the increase in capacity. I am aware that this may take some time for returning customers to get used to, but I know our front-line employees will make this return as safe and smooth as possible for our customers.

Working together to stay safe

Safety is a core value to us all here in Dublin Bus. Since the start of the pandemic, our number one priority has been the safety of employees and our customers. With this in mind, we have introduced number of safety measures which will remain in place as capacity increases. These include:

  • on-board public health announcements 
  • enhanced cleaning at terminus points and of drivers' cabs and touch points• introduction of contact tracing logbooks across all locations
  • hand sanitiser across all locations and on-board buses
  • Window stickers have been fitted onboard, reminding customers to keep windows up for ventilation.  

All of these measures are aimed at protecting employees, customers and the wider community. 

Capacity and the economy

Increasing capacity means more people will be returning to Dublin Bus, which we know will be a key enabler of economic activity.  As the reopening of society progresses, and the vaccine rollout continues, it is my view that we will have to examine the capacity limits on public transport.  Customer demand is only going to increase as construction, retail, sporting and other leisure activities return. Beyond the short-term, on-site learning (primary, secondary and third level) will return in September.  It is my view that we must plan for 100% Dublin Bus services by the end of August. By doing this we will provide more certainty for customers, for business and help facilitate the safe reopening of society.

Stay safe and well.