We are engaging with and being guided by, the Department of Health and HSE to inform our decisions as part of our responsiveness. 
 
The health and safety of our customers, employees, and the wider public, is paramount.  Dublin Bus vehicles are cleaned every night and we are cleaning our fleet in line with advice received by our health authorities. We have also implemented an enhanced daily cleaning regime for the entire fleet in order to contain the potential spread of Coronavirus (COVID‐19). 

The health and safety of our customers, employees, and the wider public, is of paramount importance.  Dublin Bus is engaging with, and will continue to be guided by, the relevant health and other government agencies to inform decisions while the COVID-19 issue continues. We are following all public health instructions that are issued by the Department of Health.

Measures in place include: 

• All Dublin Bus vehicles are cleaned every night and we are cleaning our fleet in line with advice received by our health authorities.   We have also implemented an enhanced daily cleaning regime for our entire fleet, which includes sanitising the drivers cab  and the cleaning of frequently touched surfaces on board including handrails, bell push buttons and ticket machines with a sanitiser.  We have also extended our cleaning regime to include inter-peak cleaning at depots and termini points throughout the city. This will ensure that buses are cleaned during the day and every night. We will carry out this enhanced cleaning regime for as long as necessary 
• Dublin Bus has issued hand sanitiser to our drivers and hand sanitiser dispenser units are available at all of our locations.
• Dublin Bus is displaying advice and guidelines from the HSE on every bus and in our workplaces.

Dublin Bus is displaying advice and guidelines from the HSE on every bus. The guidelines are also displayed here.
 
We are asking all of our customers to please continue to carefully follow the guidelines set out by the HSE and the Department of Health.  

Dublin Bus will operate a Monday to Friday timetable on weekdays. 

From Monday 29 June, we anticipate further increases in customer demand. To facilitate this, customer capacity on board will increase from 25% to 50% of normal levels.This provides for an approximate capacity of 37 passengers per double deck bus (31 seating and 6 standing). We will be closely monitoring the service and where possible adjusting fleet availability on a daily basis.

Please note public transport should only be used by essential workers or for other people making essential journeys.

Wearing a face covering will be mandatory on public transport. A detailed regulation on the wearing of face coverings on public transport is currently being prepared by government departments. Customers should wear a face covering to protect others.

For more information on the safe use of face coverings please click here.

All Dublin Bus vehicles are cleaned every night and we are cleaning our fleet in line with advice received by our health authorities.  We have also implemented an enhanced daily cleaning regime for our entire fleet, which includes sanitising the drivers cab  and the cleaning of frequently touched surfaces on board including handrails, bell push buttons and ticket machines with a sanitiser. We have also extended our cleaning regime to include inter-peak cleaning at depots and termini points throughout the city. This will ensure that buses are cleaned during the day and every night. We will carry out this enhanced cleaning regime for as long as necessary. 

If there is any impact on service, we will alert customers as soon as this is confirmed.  It may not be possible in all circumstances to give extensive notice, but we will work on contingencies to give as much notice as possible. 
 
Customers can also get updates here, Facebook and Twitter @dublinbusnews or by calling our customer service line on (01) 8734222, lines open from 07:00 - 19:00hrs Monday to Friday and 08:00 – 18:00hrs Saturday, Sunday and public holidays. 

Hand sanitiser dispenser units are available at our public office and in our depots. However, the HSE advise the public that regular washing of hands with soap and water is the best protection against germs. 

The National Transport Authority (NTA) and public transport operators, including Dublin Bus are preparing a scheme to provide additional months of travel for those not travelling due to the COVID-19 pandemic.

For commuters who are to continue employment with their current employer, under the NTA plan, they will be offered free travel for a number of months equivalent to the length of time they have been unable to use their ticket as a result of travel restrictions. 

For customers who will not be continuing in their current employment, a refund will be offered to cover the remaining period of ticket validity, from the time restrictions were put in place. 

Where the customer wishes to receive a refund rather than a replacement ticket, it is still open to them to make such a request via their employer under existing terms and conditions. 

Together with the NTA and other operators, we will confirm details of the scheme as soon as possible. Customers should be advised to retain their ticket pending confirmation of details of the scheme.