We are engaging with and being guided by, the Department of Health and HSE to inform our decisions as part of our responsiveness. 
 
The health and safety of our customers, employees, and the wider public, is paramount.  Dublin Bus vehicles are cleaned every night and we are cleaning our fleet in line with advice received by our health authorities. We have also implemented an enhanced daily cleaning regime for the entire fleet in order to contain the potential spread of Coronavirus (COVID‐19). 

The health and safety of our customers, employees, and the wider public, is of paramount importance.  Dublin Bus is engaging with, and will continue to be guided by, the relevant health and other government agencies to inform decisions while the COVID-19 issue continues. We are following all public health instructions that are issued by the Department of Health.

Measures in place include: 

• All Dublin Bus vehicles are cleaned every night and we are cleaning our fleet in line with advice received by our health authorities.   We have also implemented an enhanced daily cleaning regime for our entire fleet, which includes sanitising the drivers cab  and the cleaning of frequently touched surfaces on board including handrails, bell push buttons and ticket machines with a sanitiser.  We have also extended our cleaning regime to include inter-peak cleaning at depots and termini points throughout the city. This will ensure that buses are cleaned during the day and every night. We will carry out this enhanced cleaning regime for as long as necessary 
• Dublin Bus has issued hand sanitiser to our drivers and hand sanitiser dispenser units are available at all of our locations.
• Dublin Bus is displaying advice and guidelines from the HSE on every bus and in our workplaces.

Dublin Bus is displaying advice and guidelines from the HSE on every bus. 

We are asking all of our customers to please continue to carefully follow the guidelines set out by the HSE and the Department of Health.  

From 10 May 2021, capacity on public transport will increase from 25% of normal capacity to 50% under new public health measures announced by the Government.

As our services are likely to be busier than at any time since the beginning of the pandemic we ask customers to avoid travelling at peak times when school children and essential workers are using public transport. We advise customers to plan their journey in advance and allow additional time.

Wearing a face covering is mandatory on public transport. For more information on the safe use of face coverings please click here.

All Dublin Bus vehicles are cleaned every night and we are cleaning our fleet in line with advice received by our health authorities.  We have also implemented an enhanced daily cleaning regime for our entire fleet, which includes sanitising the drivers cab  and the cleaning of frequently touched surfaces on board including handrails, bell push buttons and ticket machines with a sanitiser. We have also extended our cleaning regime to include inter-peak cleaning at depots and termini points throughout the city. This will ensure that buses are cleaned during the day and every night. We will carry out this enhanced cleaning regime for as long as necessary. 

If there is any impact on service, we will alert customers as soon as this is confirmed.  It may not be possible in all circumstances to give extensive notice, but we will work on contingencies to give as much notice as possible. 
 
Customers can also get updates here, Facebook and Twitter @dublinbusnews or by calling our customer service line on (01) 8734222, lines open from 07:00 - 19:00hrs Monday to Friday and 08:00 – 18:00hrs Saturday, Sunday and public holidays. 

Hand sanitiser dispenser units are available at our public office and in our depots. However, the HSE advise the public that regular washing of hands with soap and water is the best protection against germs. 

All annual Taxsaver customers, with tickets valid on 1 April 2020, are to have their tickets extended for a period of six months. This gives customers back the portion of the ticket that they could not use during the period of travel restrictions. 

A six month ticket will be applied to the customers TFI Leap Card valid from the expiry date of the original ticket.  Customers who have already renewed an expiring annual ticket will have the extension applied in 2021. 

Dublin Bus customers can collect the extension via the TFI Leap Card app or at a Leap retailer.  Customers can still apply for refunds using the normal refund process, through their employer to the transport operator.  

For further information please click here