In providing a public transport service we take into account the accessibility needs of all of our customers. These needs vary greatly but we will class them under mobility needs, sensory needs and learning difficulties.Mobility needs can range across a broad spectrum. The most obvious needs are those on crutches, wheelchair users, those with guide dogs or those with buggies. However they also include those with physical impairments (for example customers with arthritis, back or limb pain) or customers with children, shopping or luggage.Sensory needs range from Blindness and Sight Impairment to Deafness and Hard of Hearing.Learning difficulties can range from Dyslexia and learning difficulties to a lack of formal education.Our aims are to:
Dublin Bus is achieving these responsibilities by having a versatile and committed programme which involves the following comments:
While it is not possible to anticipate every difficulty our customer may have on their journey with us we will try to anticipate problems and solve them as they arise.
We will encourage our staff to be flexible in their approach to customer problems and make every effort to make our service as accessible as possible.