At Dublin Bus we want to provide a friendly, efficient and safe service to all our customers.  Some of our customers have a disability, which is sometimes not visible, so they need our extra care and attention. Our public office is located at 59 Upper O’Connell Street, Dublin 1 and is fully accessible. All of our ticket counters have hearing loops and we also have a wheelchair accessible counter.  

You can contact our Access Officer on (01) 703 3204 or email 

For information requests in large print, braille or audio please contact our Access Officer on (01) 703 3204  or email

Details of our accessibility initiatives are outlined below.

  • Dublin Bus Accessibility Policy
    Published on Monday, January 09, 2017
    In providing a public transport service we take into account the accessibility needs of all of our customers. These needs vary greatly but we will class them under mobility needs, sensory needs and...

  • Free Travel Scheme
    Published on Friday, March 08, 2013
    Passengers entitled to a free travel pass can use it on most of our regular routes. Dublin Bus cannot accept free travel pass on Airlink, Nitelink, Tours, Special Events or other non regular servic...

  • Getting On The Bus
    Published on Friday, March 08, 2013
    Always enter the bus by the door near the driver. Let passengers off the bus before you get on. Have your travel pass ready to validate. The Validator is on the right hand side of the bus as you ar...

  • Travel Assistance Scheme
    Published on Wednesday, November 26, 2008
    The Travel Assistance Scheme is run by Dublin Bus in the Greater Dublin Area to help you use public transport on your own. An assistant can accompany you the first few times you travel and give you...

  • Passengers with Guide Dogs, Assistance Dogs or Therapy Dogs
    Published on Wednesday, October 09, 2019
    The Guide, Assistance or Therapy dog must wear its harness or jacket so that the driver knows it is a Guide, Assistance or Therapy dog. The dog must be trained by a recognised organisation as a Gui...

  • Passengers With Buggies
    Published on Wednesday, November 26, 2008
    Wheelchair users have priority over everyone else for use of the wheelchair space, since this is the only place in which they can travel safely. Low-floor buses are designed so that buggies can...

  • Vision Impairment
    Published on Wednesday, November 26, 2008
    All buses will stop if there is a person with a long cane or a guide dog at the bus stop. If you can’t see the bus number, please ask the driver where the bus is going when you get on. Let the driv...

  • Passengers Using Wheelchairs
    Published on Wednesday, November 26, 2008
    On all low floor buses there is one space for a person using a wheelchair. Wheelchairs can be accomodated up to a size of 70cm wide and 120cm long. All buses will stop if there is a wheelchair user...

  • Mobility Scooter Permit
    Published on Monday, August 12, 2013
    To travel on Dublin Bus a mobility scooter user must have a permit.   This is because some mobility scooters are too big to fit on Dublin Bus buses. To find out if your scooter is the correct size,...

  • Information
    Published on Friday, March 08, 2013
    We provide Real Time Passenger Information with on street signs at approximately 500 bus stops. You can also access real time information by visiting or www.transportforirelan...

  • Bus Stops
    Published on Friday, March 08, 2013
    We know that you need shelter at bus stops, so we will put in shelters with seats, where we can, at bus stops along Quality Bus Corridors and at other busy bus stops. 2600 bus poles have bus stop...

  • Getting Off The Bus
    Published on Friday, March 08, 2013
    Press the stop button if you wish to get off at the next stop. You should give the driver enough time to slow down and pull into the stop safely. If you need the driver to lower the ramp just ask. ...

  • Help Us Provide Transport For All
    Published on Friday, March 08, 2013
    Please note that the space on the bus denoted by the symbol displayed to the left is a designated space for wheelchair users. Please move from this area when a wheelchair user needs to gets on the...

  • Inquiry Officer
    Published on Thursday, February 19, 2009
    A person may make a complaint in writing to the Inquiry Officer of Dublin Bus in relation to the failure of the Dublin Bus to comply with the Disability Act, 2005.

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