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Director of Service Operations

Closing date: 17 May 2024

Location: Dublin

Reporting to the Chief Executive Officer.

The successful candidate will:

  • Develop and manage a Business Unit Plan that aligns with the Corporate Strategy, translating it into actionable plans for daily operations and services to ensure alignment with organisational goals and objectives.
  • Oversee and manage the PSO (Public Service Obligation) contract, ensuring adherence to contractual obligations and delivering high-quality services to our customers.
  • Champion a customer-centric approach, with an unwavering commitment to not only meeting but surpassing the expectations of Dublin Bus customers, consistently striving for a best-in-class experience.
  • Oversee and manage the implementation of the Sustainability Strategy, ensuring adherence to appropriate regulations and standards, while driving a culture of sustainability throughout the organisation.
  • Establish robust performance metrics and monitoring mechanisms to track functional performance, identify areas for enhancement, and proactively drive continuous operational and service improvements.

Applications are invited from candidates who have:

  • Minimum 8-years’ of senior leadership roles managing large-scale operations, preferably within the transportation sector.
  • Bachelor’s degree or equivalent in Business Administration, Transportation Management, Operations Management, or related field.
  • Knowledge of transportation regulations, safety standards, and industry best practices.
  • Strong leadership and team management skills at an Executive Team level.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
  • Analytical and problem-solving abilities, with a strategic mindset and focus on continuous improvement.
  • Flexibility and adaptability to work in a dynamic and fast-paced environment, with the ability to handle multiple priorities and deadlines.
  • Willingness to work outside standard office hours as required.

Attractive salary and terms and conditions of employment.

Candidates should email their career details with a cover letter stating how they meet the requirements for the role, in strict confidence to Gemma Quigley [email protected].

Shortlisting will apply.

Dublin Bus is an equal opportunities employer.